Skip to content

When to escalate

Situation Do this
Founder unavailable, decision is reversible Decide, then document it.
Founder unavailable, decision is irreversible Wait, or escalate to Niccolo.
You need a decision you can't make Escalate up the path.
You're blocked on access Escalate early — don't sit on it.
Scope is ambiguous Turn it into a short doc and ask a precise question.
Client risk, or anything touching legal, compliance, or secrets Escalate immediately.

The path is question → current FA → Niccolo → Simon. Never August directly; never engineering directly. See ../03-how-we-work/escalation.md.


Owner: Current FA Last reviewed: 2026-06-12